Ongoing Support Plans

Defined response windows and maintenance for integrations after launch.

After an integration goes live, many teams need a partner who understands what was built. Ongoing support plans provide that continuity — with scope and fees agreed in advance.

Plans are customized, not one-size-fits-all

We do not publish generic tier names with inflated SLAs. Each plan reflects your systems, hours of coverage needed, and types of issues expected. Typical elements include:

Defined business-hours response window
Monthly hour allowance or per-ticket handling
Excluded work (new features vs. break-fix) spelled out clearly
Renewal terms and cancellation notice

Support plans complement — not replace — your internal IT responsibilities unless explicitly scoped otherwise.

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