Issue Response

When something breaks, clarity matters. Issue response — whether under a support plan or as scoped incident work — follows a consistent process:

• Acknowledge receipt during agreed hours
• Triage severity and impact on operations
• Diagnose within the integration we built or maintain
• Communicate status and next steps in plain language
• Document root cause and resolution when complete

We do not claim sub-hour response for all clients by default. Response times are set in your support agreement.

For urgent inquiries, email support@deepnovaai.xyz with subject line "Urgent — [your company]".